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Total Gym Survives Disaster at First Trade Show of 2011
By Joy Campanaro, senior vice president of marketing at Total Gym, from the APTA Combined Sections Meeting in New Orleans:
Yesterday (Thursday, February 10) was the official launch of the new Total Gym global brand at the APTA Combined Sections Meeting here in New Orleans. We were so excited to see our new booth go up! So many people had a hand in bringing the rebrand alive—from photographers, to models, to designers and editors. We spent all day Wednesday making everything ready with final touches going up yesterday morning.
Then around 10:30 AM yesterday, I received a call from Jeff Groh, our Master Trainer who had been rehearsing the Total Gym demo routine. He told me that about 100 gallons of dirty, sludgy black stinky water had just dumped in our new booth from a faulty sprinkler system overhead … and only our booth was affected.
I immediately texted Nick and Bruce, our onsite team from our booth design company, Czarnowski, and they immediately mobilized industrial cleaners, the New Orleans Convention Center crew and claims adjusters. It was a nightmare.
I called my husband Tom and our executive vice president Randy Bergstedt to make sure they were on their way back to the booth and then I hurried to the taxi to get there myself. On the way I received photos from Tom and my heart sank. I gasped involuntarily and began to cry; the taxi driver was sure someone had died.
When I walked in and saw the beautiful banners destroyed, I started to cry again. Nick and Bruce assured me they would have everything cleaned up for the opening. They already had photos and video of the destruction, and Nick had been working on getting the banners remade and delivered on time for opening the next day.
By the time we opened yesterday, the damage was evident really only to us and to those who heard about the calamity. You could see the damage to the banners, but because of our graphic elements in the images, the unsuspecting eye didn’t notice at a glance. I’ve posted before and after photos below.
By show opening this morning, Czarnowski had made sure that the floor was re-cleaned, they put up two brand new banners and ensured the stand was prepared for the main day of the show. I don’t know what we would have done without the mobilization of their team. Our partners at Czarnowski are our heroes.
The show goes on and so does Total Gym!! We hope to see you at IHRSA 2011 in San Francisco next month!















