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Sep
12

Dissolving The Personal Trainer-Client Relationship

3 Top Reasons To Fire Your Clients

Typically, when a person decides to hire a personal trainer or fitness professional, it’s because they want to get into better shape. The understanding is, that in turn, they will receive expert coaching, motivation, inspiration, accountability, structure and occasionally, some tough love … all of which they appreciate tremendously.

The relationship between personal trainer and client can become close and often blossom into a life-long friendship.  However, there are some rare occasions when no matter what you do as a personal trainer, you just may not be able to help or satisfy your client.   The best thing to do, is to dissolve the personal trainer-client relationship and move on.

Of course, terminating the relationship should not be your first choice.  But after a while, it can become your only choice.   You may have a huge disagreement or one of you loses trust in the other.

A lot of times, younger fitness professionals will continue to extend a bad personal trainer-client relationship for any of these 3 reasons.

(1) they think that they can fix the situation over time

(2) they worry that their reputation will take a hit if they fire the client

(3) they need the money and believe that they cannot afford to lose this client

But in reality, dragging out a toxic training relationship that is going nowhere could end up hurting you more than you think.  Most likely, it is just best to just cut ties and learn from the situation.   And, if you do this early enough, it could be one of the best things that happened to you and your business.

When deciding what the right thing to do is, be careful and know the differences between an isolated incident, where a problem can be fixed, versus the obvious RED FLAGS for a potential disastrous end to your training relationship.

3 Signs That You Need To Terminate Your Personal Trainer-Client Relationship TODAY!

You Dread The Session

I’ll tell you this.  If you are dreading the session, I would bet the farm that they are dreading it just as much as you are.  And maybe even more. Energy is such a HUGE component to providing a quality service to your client.  If you are no longer able to inspire your client, then you shouldn’t be training them. From my experience, most personal trainers and group fitness instructors don’t lack energy and enthusiasm. So, if you ARE lacking enthusiasm, that is the first sign that you need to move on.

It’s Not Safe For You And Others

This is an obvious one because you want everyone to feel safe at your facility, at all times.  But if someone is a danger to themselves and/or others, it may also hurt your business and your reputation.

If you suspect any serious danger, at all, with any of your clients (especially if their behavior becomes a pattern), then you need to cut them off immediately and call 911.

They Don’t Respect Your Business

This is a BIG one.  If someone doesn’t respect your business, they can directly or indirectly destroy it. Not referring clients or attending functions is one thing, but bad mouthing you and your facility is completely another and can destroy everything that you’ve worked so hard to build up.

As the old business saying goes, if someone loves your business, they’ll tell someone else. But if they don’t like it, they’ll tell 3,000 people. This is what I mean by destroying your business. They will even lie about you on social media and say how you treated them badly just because their feelings are hurt and they’re upset.

So, if you see a client change from appreciating you, to blatantly disrespecting you or just having a lack of interest in training with you, don’t drag it out or waste your energy. Nip it at the bud early, set them free and your business will be just fine!

About the Author

Mike Z. RobinsonMike Z. Robinson is the owner of the highly successful personal training facility, MZR Fitness as well as Mike Z. Robinson Enterprises which features & highlights a myriad of options to help fitness professionals grow their businesses and careers. Mike was the 2015 IDEA Personal Trainer of the Year, is the author of the E-Book: “Fitness Up, Everything Up”, and he is also a Media Spokesperson for both the American Council on Exercise & IDEA Health & Fitness Association.

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